I just placed an order in your slime shop, when will my slime be shipped?
All orders require 1-6 business days of processing time for packaging (not including weekends and holidays) before they are shipped.Click here to find out more about the shipping process. Please note: this does not include weekends and major holidays. Delays in transit may occur due to postal operation errors, weather conditions, and holidays.
Shipping Time Frame
1 to 6 full business days processing time + your selected shipping method transit time = Estimated delivery time
How much will it cost to ship my order?
Shipping costs depend on how much you order, where you live, and which shipping method you choose. You will see the shipping costs before you finalize your purchase.
My package was marked as delivered, but is not here. What should I do?
If your tracking information shows that your package was delivered but you can’t find it, the carrier may have placed it in a safer location. Please check your mailbox, porch, garage, and neighbors.
In some cases, packages may show as ‘delivered’ but could take up to additional 72 hours. If it has been over 72 hours from the ‘delivered’ status, file a claim with USPS directly. We do not grant refunds or replacements for packages marked as “delivered”. Link to file a claim through USPS: click here (the customer needs to file a claim for the lost order.)
To minimize wait time, customers can now directly email their local USPS for a follow up: click here (the customer needs to enter the tracking number)
I paid for expedited delivery. Does that mean my slime will bypass the processing time?
No, all orders require 4-6 business days of processing time for packaging (not including weekends and holidays) before they are shipped regardless of the shipping method you chose.
Shipping Time Frame:
1 to 6 full business days processing time + your selected shipping method transit time = Estimated delivery time
When will my subscription box be shipped?
We ship subscription box orders throughout the 2nd week of each month.
Do you ship internationally?
Customers are 100% responsible for any additional fees imposed by their respective countries during or after shipping (customs, duties, taxes, etc.). Please be sure to check with your local post office to find out the fees before placing an order.
(Updated June 27th, 2022) Currently, Snoopslimes is only offering the Priority Mail Express shipping option to Australia and New Zealand until further notice. My package was returned back to the sender. What happens now?
Invalid addresses are the most common reason packages are returned back to our warehouse. If your order is returned to us due to an address issue, contact help@snoopslimes.co and we will issue a store credit for the order total. Please be advised that we do not re-ship any returned packages for sanitary reasons.
How do I change my address after it’s been shipped out?
We are not responsible for the order being shipped to the incorrect address provided by the customer. The customer is responsible to input the correct address and review it to ensure it is accurate.
